Emergency Procedures

For all LIFE THREATENING events dial 9-1-1

For an afterhours maintenance emergency call our office and choose the emergency option.
Our office number is: 870-932-9876
You will be directed to a call center who will take your information and the nature of your emergency. They will contact the on-call maintenance staff member, and we will try to resolve the problem as soon as we can.

Emergency situations are defined below:

• Fire - Notify the fire department immediately followed by a call to maintenance
• Flood - busted water lines, standing water, fast flowing water (Not a small drip or slow leak)
• No Heat
• No Air Conditioning
• Security / Break in- Broken locks, windows, or doors
• No Power - After utility company has been called
• No Water- After utility company has been called
• Gas Leak
• Carbon Monoxide Alarms
• Stopped up drain or sewers - if you have access to another working sink or toilet in your home we will address the problem the next business day
• Noise Complaint - excessive noise problems from other residents